2019-2020 Meter Project


In a continuing effort to improve our water service to you, the City of Fitchburg Water Department, is implementing a city-wide upgrade to our water metering system.  The project will begin in the fall of 2019 and be completed by the fall of 2020.  Approximately 11,000 meters will be replaced/upgraded during the course of this city-wide project.  The upgrade at each home/business includes the installation of a new water meter and MIU (meter interface unit or electronic register) at your home or business (the existing water meter/MIU will be removed and the new water meter/MIU installed).  This installation is mandatory and will be at no additional charge to you for a standard installation.

The installation of the new water meter/MIU is being completed by a contractor (Baystate Winsupply) hired by the city.  Baystate Winsupply is the only contractor completing this work and all Baystate Winsupply employees will have a photo ID badge and drive clearly marked vehicles.  Do not allow any stranger into your home without a photo ID badge and clearly marked vehicle.  Call Baystate Winsupply at 1-866-983-8080 to verify your appointment if you have any doubts.

Meter Change-out Process

The replacement of water meters/MIUs is being done by sections/areas in the city.  Customers/property owners will initially be contacted through a letter sent by U.S. mail which will include instructions on how to set up an appointment.  If you receive this letter but are not responsible for scheduling this work at the property, such as in the case of a tenant or renter of the property, please pass this notice on to the owner of the property.  The letter will include instructions on how to schedule an appointment for replacement of the water meter/MIU along with a Work Order # and Service #.  The appointment can either be scheduled through a website (www.fitchburgmeters.com) or by calling Baystate Winsupply Co. toll free at 1-866-983-8080, Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m.

  • Appointments for water meter/MIU replacement are available at set times, Monday through Saturday, 8:00 a.m. to 4:00 p.m.
  • The replacement/upgrade of the water meter/MIU will take approximately 30 minutes.
  • The installer must enter the home/business to complete the installation.
  • An adult (18 years old minimum) must be present for the entire time of installation and be able to sign a form.
  • The area around water meter (minimum 5-foot radius) must be accessible to the installer prior to the appointment.