What is an abatement?

An abatement is a lessening or reduction in the billable amount for the sewer use billing period, for specific policy approved causes, where sewer billing cannot be fairly derived from the customer’s water meter reading.

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1. What is an abatement?
2. What is a "billing unit" on my bill?
3. Why is my bill higher than before?
4. My property is only on City sewer, but is not on City water. How does the Wastewater Division set my bill?
5. What is the billing process, and is there a minimum charge?
6. There are sewer odors in my home. Should I call the City?
7. Who owns the sewer piping to my home?
8. Who do I call if there is a sewer service backup in my home or business, of if there is an observed sewer overflow in the street?